Frequently Asked Questions and Answers
An auto collision, whether it’s a fender bender or a more serious accident, is often a stressful, traumatic experience. AMM Collision Center Austin works to make your experience as hassle-free as possible. Here are a few of the most common questions we receive in our auto collision centers.
- Where do I get a claim number?
- Are you open on weekends?
- Will the parts be ordered before I drop off my car for repair?
- If my vehicle’s frame is damaged, is the vehicle a total loss?
- Can you match the vehicle paint color?
- Can I get other service work done on my vehicle while it’s in the body shop?
- How long will it take to complete my vehicle’s repairs?
- Can I get a ride to work or back home when I drop off my vehicle?
- How can I get a rental car?
- How will I know when my vehicle is ready?
- Is there a warranty on the repairs to my vehicle?
- Do I have to pay a deductible?
- To whom do I pay the deductible?
- What forms of payment do you accept?
- What are “betterment charges?”
- When can I wash or detail my car?
Where do I get a claim number?
Your insurance carrier will issue a claim number when you report your accident. Write down the information and bring it with you when you come in to get started on your repairs. And we’ll take care of the rest. It’s that easy. Return to top
Are you open on weekends?
We’re closed on Saturday and Sunday, but we are open from 7:30 a.m. to 5:30 p.m., Monday through Friday, and we provide 24/7 towing for Austin & Kyle (call K&S Towing at 512-291-3672), and for Dripping Springs (call Texan Towing at 512-288-8626). Return to top
Will parts be ordered before I drop off my car for repairs?
Yes. When we write the initial estimate and schedule your vehicle for drop off at one of our car auto body shops, we’ll order the necessary parts. If your vehicle is unsafe to drive, we will help arrange for a rental vehicle. This allows us to better serve you by providing quicker turnaround time. Return to top
If my vehicle’s frame is damaged, is the vehicle a total loss?
Not necessarily. A car is considered “totaled,” only when the price of repairs exceeds the insurance company’s determined value of your vehicle. Today, most cars are built with unibody (frame and body, as one) construction. AMM Collision Center Austin’s highly skilled technicians, using our state-of the-art computer measuring system, can return your vehicle to its original factory specifications. If we determine that the frame section is bent beyond repair, that section may simply be replaced. Return to top
Can you match the vehicle paint color?
Your car’s paint job incorporates multiple layers of highly specialized paints. We use the finest paint system available, and continually upgrade our technology and equipment to ensure that we match each vehicle’s paint. Matching your car’s factory finish is the final step in the restoration process. Return to top
Can I get other service work done on my vehicle while it is in the body shop?
Sure. Let your advisor know what other work you would like to have completed so he or she can make any necessary arrangements. Return to top
How long will it take to complete my vehicle’s repairs?
Just as all collisions are different, all repair schedules are different, too. Your dedicated advisor can give you an estimate of the time your vehicle will be in the car body shop and how long repairs should take. Be sure to check with your advisor for the specifics on your vehicle. Return to top
Can I get a ride to work or back home when I drop off my vehicle?
We provide pickup and delivery service for our customers. We want each customer’s visit to be a positive experience and work diligently to take the hassle out of collision repair in Austin. Return to top
How can I get a rental car?
We can help you arrange for a rental car. Just note that insurance companies only pay for a rental car if you have that option on your policy or if you are the claimant. You should first check your policy or call your insurance carrier to determine your rental coverage limitations. Return to top
How will I know when my vehicle is ready?
AMM Collision Center Austin gives you a couple of options here. In addition to being notified when your vehicle is ready, you are also able to check our website where you will see a message next to the last picture of your vehicle telling you that your vehicle is ready to be picked up. And of course, if you ever have questions about the repair process, you are encouraged to call or e-mail your advisor Return to top
Is there a warranty on the repairs to my vehicle?
Will I have to pay a deductible?
Most people do. However, the deductible amount is determined by your insurance policy. Contact your insurance carrier if you’re unsure about specifics. Return to top
To whom do I pay the deductible?
You will pay us for the amount of your deductible. Contact your insurance carrier if you’re unsure about specifics. Return to top
What forms of payment do you accept?
The most convenient way to pay for your portion of vehicle repairs is with a major credit card. We accept Visa, MasterCard, & Discover. Of course, cash and money orders always welcome. Return to top
What are “betterment charges?”
In collision repair, there are parts that wear out and need replacement (tires, batteries, and suspension parts) that must be replaced during the repair process. They are commonly subject to betterment charges. These betterment charges are determined by your insurance company and are pro-rated based on the miles on your vehicle. Return to top
When can I wash or detail my car?
**RECOMMENDATIONS AND PRECAUTIONS IN THE
FIRST 30 DAYS
** DON’T · Don’t drive on gravel roads. Chipping the finish is easily done in the first 30 days. · Don’t use a commercial car wash. Stiff brushes or sponges may damage the finish. · Don’t “dry wipe” your vehicle. Dry wiping can scratch the finish. · Avoid parking under trees and utility lines which are likely to attract birds. Bird droppings will damage a freshly painted surface because of its high acid content. Also, tree sap can mar or spot a freshly painted surface. · Avoid spilling gasoline, oil, antifreeze, transmission fluid, or windshield solvent on the new finish. · Never scrape ice or snow from a newly painted surface. DO · Wash the vehicle by hand with cool, clean water and a very mild car wash solution using a soft cloth or sponge. · Wash your vehicle in the shade **RECOMMENDATIONS AND PRECAUTIONS IN THE
FIRST 90 DAYS**
DON’T · Avoid waxing or polishing the vehicle. This will allow the finish to dry and harden completely.